mad professor

Troubleshooter


Overview

To access my music clips and MIDI files from the Jukebox, you'll need the necessary plugins.


Download Warning

If you're using a browser accelerator, turn it off BEFORE you download any plugin. Due to the way in which accelerators cache file information, the data in your downloads could be corrupted. This also applies to any other executable file you download, such as files with the .exe or .zip suffix.

By the way, if you're ever ordering any goods via the Internet, and pay for them using an online order form, turn off your accelerator. Otherwise, you may end up getting a double order and paying accordingly!


Necessary plugins

For the Real Audio clips, you MUST have the G2 player. All the audio clips are encoded in G2 format, so previous versions of RealPlayer will not recognise the file and MIME types specified. The G2 player is free, suitable for both Microsoft and Netscape, and you can download it by clicking on the logo below:


Real Audio


For the MIDI clips, to avoid server MIME problems, I've opted for the Crescendo plugin. In my opinion, it's the best MIDI plugin I've encountered, and is probably the most widely used.

There are 2 free versions available, for Microsoft and Netscape respectively, and they work superbly. If you'd like to get one, click on the logo below:


Crescendo MIDI Plugin


Installing RealPlayer G2

Simply click on the downloaded file, which should be in .exe format, and it will install itself. However, due to the amount of configuration required, it takes a little while to install. A RealPlayer G2 shortcut will appear on your desktop, but don't click on it just yet - there's still more configuration to go. Wait until an alert box pops up asking you for e-mail details, etc., then follow the ensuing instructions and you'll be ready to play.

If you have Netscape Navigator (3.0 or greater):

If you have Internet Explorer (3.0 or greater):

Since Internet Explorer doesn't use the same plugin set-up as Netscape, at least the above method shows you that the G2 player is installed correctly. So theoretically, the G2 Active-X plugin should also be operable.


Checking for older versions of RealPlayer

I had a lot of problems trying to get the plugin to work properly until I discovered that RealPlayer 4.0 was still on my computer. After I uninstalled it, everything worked fine.

So if you have an older version of RealPlayer on your computer - get rid of it!

RealPlayer G2 is version 6.0 or greater. To check that you have the correct version:


Installing the Crescendo MIDI plugin

This is very simple. After downloading the Netscape or IE version for your particular browser, simply click on the .exe file and it will install itself. The plugin comes with its own extensive troubleshooting documentation, so you can refer to that if you have problems.


Summing up

Providing you have the RealPlayer G2 and MIDI plugins suitable for your particular browser, you should have no problems playing my music clips, either via the Jukebox or from my MUSIC page.


If you follow all of the above set-up procedures, and still experience difficulties getting everything to work, send me an e-mail.

Describe what's happening - or not happening - and I'll try to sort it out for you.

Happy listening!